Learn how to view your account's payment history, download invoices and receipts, and request a refund for a charge.

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Receipts in the Expo dashboard provide information about an account's payment history and access to invoices and receipts. It also provides information on payment dates, payment status, and the total amount for that payment. You can also request a refund for a charge if you believe it has been made in error.

Note: You can only access the Receipts if you have Owner or Admin access to your account.

Receipts

To view your account's payment history, click Receipts in the navigation menu under Account settings or Organization settings.

For example, an Organization account's receipts are shown below:

Download and view an invoice

To download and view an invoice for a billing period, go to Receipts and:

• Click the Date for the billing period corresponding to the invoice. You will be navigated to a page hosted by Stripe. As an example, the March 22, 2024 invoice below links to this page:

• Click Download invoice. You will receive a PDF copy of the invoice.

Download and view a receipt

To download and view a receipt for a billing period, go to Receipts and:

• Click the Date for the billing period corresponding to the receipt. You will be navigated to the appropriate receipt hosted by Stripe. As an example, the March 22, 2024 receipt below links to this page:

• Click on Download receipt. You will receive a PDF copy of the receipt.

Request a refund

You can request a refund directly from the Receipts page. The approval process is manual and our team investigates any errors before providing a refund.

To request a refund:

• Next to a receipt, click the three-dot menu and then click Request Refund:

• Fill the Request a refund form with details for the refund and click Continue:

• Our billing team receives and reviews refund requests. Once a refund is approved, the amount is credited to your payment method. Refunds typically take 5 to 10 business days to fully process.

Read an invoice

An invoice contains your legally registered business name, address, tax ID, invoice number, due date, and more. It also includes a description of any charges and the total amount due. In a typical invoice, the charges are divided into:

• Current plan's subscription amount (if subscribed to a plan)
• Any overage charges (if applicable)
• A plan's credit limit

Let's consider three different examples to understand how your invoice might look. If you subscribe to a Production, Enterprise, or On-demand plan, one of these scenarios may apply to you.

Subscription charges

In the first example, the invoice table shows a subscription charge for a Production plan:

In the above example:

• The first line item describes the EAS Build usage for the billing period of February 1 to March 1, 2024. It contains all the details about how many Android and iOS builds were created during this billing period and their cost.
• The second line item describes the credit limit for the Production plan for the billing period of February 1 to March 1, 2024.
• The third line item describes the subscription charge for the Production plan for the next billing period of March 1 to April 1, 2024.

Since the EAS Build usage doesn't exceed the plan's credit amount, the subscriber only has to pay the subscription amount of the Production plan.

Overage charges

In the second example, the invoice table shows a subscription charge for a Production plan with an overage charge:

In the above example:

• The first line item describes the EAS Build usage for the billing period of February 1 to March 1, 2024. It contains all the details about how many Android and iOS builds were created during this billing period and their cost.
• The second line item describes the credit limit for the Production plan for the billing period of February 1 to March 1, 2024.
• The third line item describes the subscription charge for the Production plan for the next billing period of March 1 to April 1, 2024.

Since the EAS Build usage exceeds the plan's credit amount for the billing period of February 1 to March 1, 2024, the subscriber has to pay the overage charge and the subscription amount for the Production plan for the next billing period.

On-demand charges

In the third example, the subscriber is on an On-demand plan. Any charges incurred during the billing period are listed in the invoice:

The above table shows the total amount due based on usage only since the On-demand plan doesn't include any credits.